Return & Refund Policy

Return and Refund

Paintkiya does not accept any returns unless the product received was damaged. All damaged products should be reported within 48 hours of delivery. See our policy below for original artwork and prints.

  • Original Artwork – All original artwork is checked by Paintkiya to ensure that it closely resembles the image. Therefore, we do not take returns. However, if the artwork reached the buyer damaged, we expect the buyer to notify the courier company at the time of delivery (this is very important for us in order to process the refund), immediately get in touch with us and send picture of the damaged product.(We would investigate the issue and accordingly replace your art as quickly as possible). If the original artwork is determined to have been damaged in transit, you would get new art work same as you order.
  • We are made art specially for you so we cant get refund to you, if any damaged during the transit, we will made again for you.

(Note: It is our policy that in the event of a disagreement, Paintkiya holds the right to make the final call on all returns. We would not be able to process any returns if it is not reported within the stipulated time period.

1. Return Process:

Before making a return, ensure that you have reported the damaged product to Paintkiya and have received a return approval.
Returns can be done by following these simple steps:

  • In order to make a return, fill out the returns form included with the artwork package, explaining the reason for the return.
  • Ship your item back to us in its original packaging and enclose your completed return request form. We strongly encourage you to return the item via a trackable method.
  • All returns should happen within 48 hours of delivery.

Returns Address:
2084-Central Bazzar Mini Bazar Varachha Surat Gujarat IN – 395006
We will typically issue your refund within 48-72 hours of receiving the package.
Refund Policy Guidelines:

Refund for all artwork/product returns:

  • For all original artwork that is returned, refund would be given in the form of a credit back to the buyers account. For all print returns, store credit would be given, which can be used to buy the same or different print.
  • In case your refund has been approved, we will credit your account, from which the payment was made, within 7 days after approval of your refund request.
  • You, as a Buyer, shall be entitled to claim a refund of the Transaction Price (as Your sole and exclusive remedy) in case You do not receive the delivery within the time period agreed in the Transaction or within the time period as provided in the Policies, whichever is earlier. In case you do not raise a refund claim using Website features within the stipulated time than this would make you ineligible for a refund.
  • You, as a Buyer, understand that the Payment Facility may not be available in full or in part for certain category of products and/or services and/or Transactions as mentioned in the Policies and hence You may not be entitled to a refund in respect of the Transactions for those products and /or services
  • Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees. 
  • For electronics payments, refund shall be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (“RBI”).
  • Refund shall be conditional and shall be with recourse available to Paintkiya in case of any misuse by Buyer.
  • Refund shall be subject to Buyer complying with Policies
  • Refunds may attract deduction of bank charges, shipping costs, payment gateway charges and/or any other charges that may be applicable towards settling of the refund. These charges will be borne by the customer.

To get detail outline of our policies, please refer to our Terms and Conditions.